A question

i wait more than one month and no one from Product Supporter help me .
when i tried to active jtag the money is gone but the box had become not active.
why that happened i donot know and i need the box very much in my job.
if you donot want to help me to active my box just i need to know what the wrong i do to have this error .
the Product Supporter no one answer me in
and i ask any one in gsm forum have had some error what he does to reactive his box