Access Violation

I press "Connect" and receive the following error:

Welcome to Octoplus/Octopus Box LG Software version 2.1.7
Access violation at address 0045556D in module ‘OctoplusLG. exe’. Read of address 3B29F36C

I have tested the software on 2 different computers using 2 different operating systems (Win 7 and Win 8) and it throws the same error consistently.

Removed antivirus, turned off firewall, reinstalled, etc. Nothing works to fix it.

Any way to fix this?