After renew pack13, still not work

Dear Sir

My box name is bling970. I have renew 1 year license and pack 13, but pack 13 not work, contact chimera tool team, he told me to contact FG team.…renew-2086823/

" Dear Bill,

in this case please contact with the furious team, only they can check what happened with your pack renew process/payment.

Best regards

Please help me.

Thanks in advanced