alcatel 5036d can’t repair imei

log when i try to repair imei
SigmaKey v.2.17.04
xxxxxxxx Sigma dongle 2.17, Initializing…OK
Pack 1: Activated
Pack 2: Not activated
——— 2016-05-31 11:04:49 ———
SigmaKey 2.17.04 ADB: Repair IMEI
* daemon not running. starting it now *
* daemon started successfully *
^ Alcatel Composite ADB Interface
Version: Linux version 3.4.5 (zhaoshie@test-desktop) (gcc version 4.6.x-google 20120106 (prerelease) (GCC) ) #1 SMP PREEMPT Fri Jul 4 14:28:49 CST 2014
Preparing…OK
Phone model: TCT ALCATEL ONE TOUCH 5036D
Android 4.2.2; Firmware: JDQ39; Date: Fri Jul 4 20:45:29 CST 2014
Version: Jelly Bean
Baseband Firmware: 6180
Preparing…OK
Baseband Processor: MT6572
Preparing…OK
Hardware IMEI1: 865456020………
Hardware IMEI2: 865456020……….
Software IMEI: Not found
Unknown
what’s the problem?