alcatel 7044 counter locked

hi dear team, is possible to reset or direct unlock for Alcatel 7044a Qualcom ?

——— 2016-03-03 21:56:11 ———
SigmaKey 2.15.00 Qcom: Direct unlock
Android HS-USB Diagnostics AF0E (COM68), Provider: TCL, Driver ver.: 2.1.1.2, Date: 01-02-2015, USB\VID_1BBB&PID_AF0E&REV_0225&MI_00
Phone model: Alcatel Android
Firmware: MPSS.DPM.2.0.c18-00011-M8936FAAAANUZM-1.21197.1
Date: Aug 25 2015 11:55:44, May 29 2015 03:00:00, EAAAANVZ
IMEI: 014252000472978
Bluetooth address: 000000000000
Security area saved to "C:\Users\Equipo1\Documents\SigmaKey\security backup4252000472978_ (1).skb"
Unlocking phone…Done
Restarting phone….PLEASE RESTART PHONE MANUALLY!
Done

after that the phone still locked