Alcatel OT-6040x problem

I have one this phone for flash firmware. Traying make backup security items but :

Exe version: NCKDongle AndroidMTK
Selected phone: OT-6040X
Action: Backup Security Items
Reinsert phone battery.
Battery must be charged.
Phone must be off with battery inside.
Please insert USB cable now…
Detected : PreLoader USB VCOM (Android) (COM7)
Phone detected…Please wait
Sending DA agent, please wait…
Connect error[4032]: S_FT_ENABLE_DRAM_FAIL
Boot Fail.!!!.
All done.

Debug Log