alcatel server not ok

any one else having this problem below

Start Alcatel OT-1013X CALCULATE CODE(S) at 21:17:55
MODEL: Alcatel OT-1013X
IMEI: 355566064292486
PROVIDER: 2AE5GB1
Checking server 1: NOT OK
Checking server 2: NOT OK
Checking server 3: NOT OK
Checking server 4: NOT OK
Checking server 5: