answer emails

why are you all so persistent on not refunding the credits, do i have to open a dispute? it has been over 10 days and not a single response as to the 1 order thats pending! i mean seriously what do i have to do? this is the WORST possible customer service. takes a month to hear a reply from you all. 82972 is order number. 4-7-16 is when it was placed.