AT&T not unlocked after Server Success

This att iphone 6s server says unlocked, but phone still locked – can’t actuvate
IMEI -353296070057275
Job ID – 88636
Order # – 5AA1C9
Submited On : 2016/01/27 12:12:19
Replied on : 2016/01/28 08:18:01

What can I do next?