blackberry unlock. credit remove but not unlocked

i have a bb q10 for direct unlock. during flash i cancelled the job. but it deducted the 65 credits. again i connected the phone to direct unlock then again it asking for credits but set is still locked.
pls.chimera tool team what should i do and how credits can be returned?

her is info.

Chimera Mobile Phone Utility version: 10.71.1154 @ 2016-07-19

Printing phone history

Info
7/19/2016
8:00:30
AM

Info
7/19/2016
7:55:11
AM

Direct Unlock
7/19/2016
7:38:02
AM

Direct Unlock
7/19/2016
7:36:56
AM

Info
7/19/2016
7:28:09
AM

[Get info started.]

Bootrom info
Bootrom version: 5.37.0.20
Metrics version: 6.46
Build user: ec_agent
Build date: Feb 13 2013
Build time: 09:19:15
OS ID: 0x051d0001
HWID override: 0

OS info
OS version:
Build user: developer
Build date: Nov 30 2015
Build time: 19:49:00

Device info
Device name: RIM BlackBerry Device
BSN hash: 38178b06809d69a5d5d2e3904e4f0840cdcf08d5
BSN: 1145829429
Model number: BlackBerry Q10 SQN100-3
HWID: 0x8600270a
PIN: 0x2c09d273
ECID: 10515

Flash info
Manufacturer: 0x15
Device Id: 0x10
Product name: MAG2GA
Revision: 1.2.
Manufacturing date: 2013 April
Number of blocks: 0x3a400
Block size: 0x10000
Page size: 0x1000
Serial number: 0xf12bd57f

Get info done.
Finished at local time: [07.19.16 13:22:17]
WorkID: 12165470