BOX not FULLY INSTALLED

Hello Team,

please i get this error when try to download the soft from ufs panel.

log

Ftd: Ufs2xx.dll 3.2.7, Ufs2xx.sys 2.8.30
Box: 1 Location: 532 Serial: 71162
UFxBoot V2.2 (c) SarasSoft 2003., Id: 62 CF 1 10
UFS_USB V2.8 (c) SarasSoft 2007., Sn: 71162
HID: C0Exxxxxxxxxx, HWK: A1.04-PRO1
LIC: True
None Authorised Copy of Software Detected, Reinstall
Bad IX: AB1D
Failed: 100
Your IP: 41.58.242.153
Support: Account Ok
Wrong Instalation, Try to Use [Install] in Software Page