Box/Dongle Identification is damaged, contact to support


after activation of CM2 and updating box firmware of my infinity box last month this is what happen:

DongleManager [Infinity-Box] v1.61 [3/5/2016 3:30:00 PM]
PC HWID: 9A77ADC0EE68D47CB05FF411FF239228
Box/Dongle searching…
Box/Dongle found: inf
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001A5D1FF021982
Box/Dongle Serial No (S/N): 1334A5D1
Firmware version: 0130.02
"UK edition" status: Off
Last launched Application: 0031 v.0114
Active modules:
– 00: inf v.0130
Online Service Account: Infinity-Box – Online Service
– Username: 001334A5D1
– Password: TAGMxxxx
Box/Dongle Identification is damaged, contact to support

and also the dc-unlocker activation lost, i want to renew my dc-unlocker 1 year support but the server found BOX NOT ACTIVATED. Is there any solution for my problem? pls help support team. your support is hihgly appreciated.. thanks..