BST Software Issue

Why I am getting this message?? I get this no matter what phone I connect to it the PC…

Scanning devices … 1 found
dev[1]
Manufactory:
Model:
Hardware:
Mode: offline
offline
Your device is offline, try follow steps to solve this problem:
1. diable and re-enable your device USB debug
2. reboot your device
3. restart adb service
4. change a usb cable or usb port.