cant detect pinout

sir ,
please help me my volcano box cant detect pinouts from any phones also cant make samsung download mode jigs please help me
Volcano Updated: 2015-9-30
Connection successful,connected state!
Version: V3.8
After format or Flash you have to press & hold power button for at least 1.30 mins.
Note for win7 users :
Start your Win 7 64bit with F8 key and choose ‘Disable Driver Signature Enforcement’.
After that the spd drivers will have the ability to be loaded.
Available Ports:COM22
Current Port:COM22
Setting pinouts…
Pinout setting complete.
Clearing pinouts settings…
Clearing pinouts settings complete!
Detecting rx and tx…
Vcc: null
Gnd: null
Detection initiated, connect the phone and power on it…
Some mobile phone must have VCC or GND pins set in order to detect pinouts. Detection requires a longer period of time, please be patient…
>>Failed to detect.
system recovering
system recovering complete
detecting motherboard
detecting pl2303
testing completed nothing abnormal
testing upperboard
testing completed nothing abnormal
check cable
no short-circuit pins
user stop
these are the logs from system self check
sir please help me is there any hardware fault in my box. its new