cant download from server

Hello
I having a problem downloading firmwares from server whit nav manager.
Can anyone help me? Some days ago it was working perfectly.

Card found: S/N : 26D97D8B , v0132
Registered to: Lukacsimeister

Connect phone on selected interface…

SSChannel : Create SC
SSChannel : Failed to get info!
Please, check ProductCode, which you enter. Probably it wrong
ErroInfo : Unknown response received from SRV

SSChannel : Create SC
SSChannel : Failed to get info!
Please, check ProductCode, which you enter. Probably it wrong
ErroInfo : Unknown response received from SRV

SSChannel : Create SC
SSChannel : Failed to get info!
ErroInfo : Unknown response received from SRV