Can’t get android util to read phone…

I installed all drivers and when the phone is plugged in and I hit scan the phone and port show up. However when I go to the android utilities tab and click on read it keeps saying device not found. Is it because of the screen lock? What can I do?

Port : ADB Interface
Baud Rate : Not Applicable
Device : Android
Operation : Read Info
Searching for Device… Not Found!
Operation Failed!
Elapsed Time: 00:02
Module Ver. [1.6]