Can’t unlock SM-G925W8

Hi is there a reason this unlock is not working?! it says it’s a supported model.

Chimera Mobile Phone Utility version: 8.68.1313 @ 2015-12-23

Printing phone history

Read Codes
22/12/2015
1:59:20
AM

Unlock
22/12/2015
1:59:20
AM

Root/Unroot
22/12/2015
1:59:20
AM

SW Change
22/12/2015
1:59:20
AM

Unlock
22/12/2015
1:59:20
AM

[Unlock phone started]
Unable to detect imei number.

Gathering phone info…
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G925W8
Sales Code: BMC
Country Code: Canada
Android Version: 5.1.1 [LMY47X]
Build Date: Tue Nov 10 19:39:02 KST 2015
PDA Version: G925W8VLU3BOK1 [november 2015, rev1]
Phone Version: G925W8VLU3BOK1 [november 2015, rev1]
CSC Version: G925W8OYA3BOK1 [november 2015, rev1]
Board Platform: EXYNOS5
Modem Platform: SHANNON333
Serial Number: R58GB29WFFX
Battery Status: 3.76V (38%)
SIM Status: ABSENT
Knox Version: v30
Warranty Bit: 1

Unlocking…
Reading and storing secure image. Be patient! Do NOT disconnect the phone!
Checking secure image.
Preparing.
Calculating. Be patient! Do NOT disconnect the phone!
Unable to unlock.
Finished at local time: [12.23.15 10:43:11]
WorkID: 8466839

Chimera Mobile Phone Utility version: 8.68.1313 @ 2015-12-23

Printing phone history

Unlock
22/12/2015
1:59:20
AM

Read Codes
22/12/2015
1:59:20
AM

Unlock
22/12/2015
1:59:20
AM

Root/Unroot
22/12/2015
1:59:20
AM

SW Change
22/12/2015
1:59:20
AM

[Read codes started]
Unable to detect imei number.

Gathering phone info…
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-G925W8
Sales Code: BMC
Country Code: Canada
Android Version: 5.1.1 [LMY47X]
Build Date: Tue Nov 10 19:39:02 KST 2015
PDA Version: G925W8VLU3BOK1 [november 2015, rev1]
Phone Version: G925W8VLU3BOK1 [november 2015, rev1]
CSC Version: G925W8OYA3BOK1 [november 2015, rev1]
Board Platform: EXYNOS5
Modem Platform: SHANNON333
Serial Number: R58GB29WFFX
Battery Status: 3.76V (38%)
SIM Status: ABSENT
Knox Version: v30
Warranty Bit: 1

Reading Codes…
Reading and storing secure image. Be patient! Do NOT disconnect the phone!
Checking secure image.
Preparing.
Calculating. Be patient! Do NOT disconnect the phone!
Unable to unlock.
Finished at local time: [12.23.15 10:48:39]
WorkID: 8466953