change apn (no mobile data)

any solution cannot change apn lock to globe
put with other simcard it states

unable to view the access point name settings. access is restricted for the current user profile solution

please explain
used sun and smart firmware from SamMobile but didnt work

some says debrand network

not used firmware from z3x support
J500GXXU1AOG4_J500GOLB1AOG5 still downloading

if someone knows the solution
kindly reply needed more idea