cm2 dongle not detected help

hi good day to all .i have a brand new cm2 dongle i install all driver and software.but when i open the software dongle is not detected.i try to update dongle but failed heres the logs….

Box/Dongle type selected: Main Infinity-Box/Dongle
———- Process started: 7/25/2016 8:20:34 AM ———-
DongleManager [Infinity-Box] v1.63 [7/25/2016 8:20:34 AM]
PC HWID: 8AAD518B795CAA48114495ECC473D3DB
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 000134667CEA4082
Type: Main Infinity-Box/Dongle S/N: ——– Version:
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to
thanks hope you help me…..