colors e20 file read error???

Hello cs tool supporters,
i want to read colors e20 flash file from ok set to flash dead phone but i got this error during read flash…plz help me if it was possible with this tool in this time THANKYOU


Action : Read Flash
 1.Remove Battery, Insert usb cable, Insert battery
 2.power off Phone, Remove & Reinsert Battery , insert USB Cable
 (In Case Some Phone Required to hold bootkey)
 Waiting for Phone Usb....
 Phone found [ USB Port:COM21 ]
 Connection Done.
 Read CPU Info...
 CPU_ID: 0321
 CPU_SW: 0000
 uploading boot image to RAM...
 Handshake received from Phone.
 Detected eMMC FlashType.
 Waiting for DRAM detection...
 Error: 0xef [ReadInfo].
 Reading Project Property ...
 Action completed
 Time taken : 00:01:10
 Reconnect Battery/USB Cable
 CS-Tool Ver 1.37.03