custpack problem


hello volcano team

i want to backup factory file from alcatel one touch p310x but merapi tool show this error

11:25:08 > Access to functional permissions from server…OK!
11:25:09 >
11:25:09 >
11:25:09 >
>>Analysis of USB port,Please insert phone USB cable.
11:25:14 > Connecting…
11:25:14 > CPU TYPE:MT6582
11:25:14 > Hardware version:CA01
11:25:14 > Software version:0001
11:25:14 > SecCfgVal :0x00000000
11:25:14 > BromVersion :0xFF
11:25:14 > BLVersion :0x01
>>Boot downloading complete!
11:25:24 > EMMC_ID:0x15010038574D42335201D24D6285418B
11:25:24 > EMMC_PRODUCT_NAME: SAMSUNG :0x38574D423352
11:25:24 > EMMC_BOOT1_SIZE: 0x00400000
11:25:24 > EMMC_BOOT2_SIZE: 0x00400000
11:25:24 > EMMC_PRMB_SIZE: 0x00080000
11:25:24 > EMMC_GP1_SIZE: 0x00000000
11:25:24 > EMMC_GP2_SIZE: 0x00000000
11:25:24 > EMMC_GP3_SIZE: 0x00000000
11:25:24 > EMMC_GP4_SIZE: 0x00000000
11:25:24 > EMMC_USER_SIZE: 0x1D2000000(7.28 G)
11:25:24 >
11:25:32 > CUSTPACK

also want to see extend info but nothing please help. thanks

11:31:21 > Access to functional permissions from server…
11:31:24 > Access to functional permissions from server…OK!
11:31:24 >
11:31:24 >
11:31:24 >
>>Analysis of USB port,Please insert phone USB cable.
11:31:30 > Connecting…
11:31:30 > CPU TYPE:MT6582
11:31:30 > Hardware version:CA01
11:31:30 > Software version:0001
11:31:30 > SecCfgVal :0x00000000
11:31:30 > BromVersion :0xFF
11:31:30 > BLVersion :0x01
>>Boot downloading complete!
11:31:38 > EMMC_ID:0x15010038574D42335201D24D6285418B
11:31:38 > EMMC_PRODUCT_NAME: SAMSUNG :0x38574D423352
11:31:38 > EMMC_BOOT1_SIZE: 0x00400000
11:31:38 > EMMC_BOOT2_SIZE: 0x00400000
11:31:38 > EMMC_PRMB_SIZE: 0x00080000
11:31:38 > EMMC_GP1_SIZE: 0x00000000
11:31:38 > EMMC_GP2_SIZE: 0x00000000
11:31:38 > EMMC_GP3_SIZE: 0x00000000
11:31:38 > EMMC_GP4_SIZE: 0x00000000
11:31:38 > EMMC_USER_SIZE: 0x1D2000000(7.28 G)
11:31:38 >
11:31:44 >
11:31:44 >
11:31:44 > Analysis of system files…
11:31:44 > PRELOADER:>>addr:0x000000 –length:0x1400000
11:31:44 > MBR:>>addr:0x1400000 –length:0x080000
11:31:44 > EBR1:>>addr:0x1480000 –length:0x080000
11:31:44 > PRO_INFO:>>addr:0x1500000 –length:0x300000
11:31:44 > NVRAM:>>addr:0x1800000 –length:0x500000
11:31:44 > PROTECT_F:>>addr:0x1D00000 –length:0xA00000
11:31:44 > PROTECT_S:>>addr:0x2700000 –length:0xA00000
11:31:44 > SECCFG:>>addr:0x3100000 –length:0x020000
11:31:44 > UBOOT:>>addr:0x3120000 –length:0x060000
11:31:44 > BOOTIMG:>>addr:0x3180000 –length:0x600000
11:31:44 > RECOVERY:>>addr:0x3780000 –length:0x600000
11:31:44 > SEC_RO:>>addr:0x3D80000 –length:0x600000
11:31:44 > MISC:>>addr:0x4380000 –length:0x080000
11:31:44 > LOGO:>>addr:0x4400000 –length:0x300000
11:31:44 > EBR2:>>addr:0x4700000 –length:0x080000
11:31:44 > CUSTPACK:>>addr:0x4780000 –length:0x26500000
11:31:44 > MOBILE_INFO:>>addr:0x2AC80000 –length:0x800000
11:31:44 > EXPDB:>>addr:0x2B480000 –length:0xA00000
11:31:44 > ANDROID:>>addr:0x2BE80000 –length:0x2BC00000
11:31:44 > CACHE:>>addr:0x57A80000 –length:0x7E00000
11:31:44 > USRDATA:>>addr:0x5F880000 –length:0x6F000000
11:31:44 > OTP:>>addr:0xFFFF0200 –length:0x2B00000
11:31:44 > BMTPOOL:>>addr:0xFFFF00A8 –length:0x1500000
11:31:44 >
11:31:44 >
11:31:44 > >>Format addr:0x5F880000 –Format length:0x6F000000
11:31:44 > Read phone information success.