cyclone box problem help

Establishing Connection with Box in Main Mode…
Handling device: [Cyclone Team], [Cyclone Bootloader], [Platform: Classic]
Handling device: [Cyclone Team], [Cyclone Box], [Platform: Classic]
Initializing box…
Handling device: [], [], [Platform: Classic]
CBUS Request Error -> CBUS Problem, Lost handle (Write Pipe)
Box Firmware Version Read Failed -> No answer from CBUS
Initialization has failed -> No connection was established, or box is not in needed mode