Cyclone box sl3 job fail

Good night have a cyclone box and tried to unlock a Nokia E52 and will already a week that appears to me this Message: Connecting to Cyclone Server …
Cyclone Server (2.0.0.117), Cyclone Box Team 2008-2013 – Ready.
Checking job status …
BB5 Unlock Failed -> SL3 Job in progress, check back later …
which will be the problem?:confused: