D858HK don’t Recognize Simcart


Hi customer told me this phone is working fine but one day the simcart not work, i Check baseband and IMEI is OK but when i put simcard into the phone on signal bar appear one circle but don’t connect, what shoul i do? i write QCN that i download from Cotopus server but it say this : (Sorry for bad English)

Quote:

Checking data…OK
Platform: LG Qualcomm
Selected port: COM9
Selected model: D858HK
Reading info…
Model ID: LG-D858HK
IMEI: 000000-00-000000-0
Android version: 6.0
Battery level: 43%
SW Version: D858HK30a
Mode: Normal
Selecting input file…OK
Source file: "d858hk.qcn"
Do You want to write IMEI from QCN file
or to leave current IMEI?
Leave current IMEI!
Send SPC…OK
Writing QCN…
Could not read phone ESN!
The ESN in QCN file and the phone do not match.
Do you still want to write this file?
Writing EFS…
Warning: /nv/item_files/rfnv/00020207 not wrote.
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Warning: /pdp_profiles/embedded_call_prof_num not wrote.
Warning: /pdp_profiles/embedded_call_prof_nums not wrote.
Warning: /pdp_profiles/profile1 not wrote.
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Warning: /pdp_profiles/profile_init_flag not wrote.
Warning: /pdp_profiles/tethered_call_prof_num not wrote.
Warning: /pdp_profiles/tethered_call_prof_nums not wrote.OK
Writing NV_Numbered Items…Failed!
Error code: ZXLCALSZXD
Performed by 2.4.5 Software version.