dongle blocked

help after trying to update
get this error

Box/Dongle type selected: Main Infinity-Box/Dongle
———- Process started: 07/09/2016 22:55:53 ———-
DongleManager [Infinity-Box] v1.64 [07/09/2016 22:55:53]
PC HWID: 8C653AF07E94A1C4AF1139EB3ECEA748
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 0102828520881292
Type: Main Infinity-Box/Dongle S/N: ——– Version:
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to Smart-Card/Dongle/Box update Problems and Solutions – GSM-Forum