Dongle is blocked,

DongleManager [Infinity-Box] v1.59 [12/30/2015 4:13:40 PM]
PC HWID: 4536F854A9BF38FA867F5949D5360EC7
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 0001DA4B00001942
Type: inf S/N: 9304DA4B Version: 0129.02
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server reported error:[0031] Dongle identification data damaged. Contact to

place help me

S/N: 9304DA4B
Submited On : 2015/10/25 22:22:02 Replied on : 2015/10/26 08:39:24 Box serial no. : 9304DA4B