dongle update error i need solution am loosing cash

==== [7/19/2016 3:10:46 PM] ====
Box/Dongle searching…
Box/Dongle found: [BEST]
HWID: 0106646420281292
Box/Dongle type selected: [BEST]
Box/Dongle found: [BEST]
———- Process started: 7/19/2016 3:11:05 PM ———-
DongleManager [Infinity-Box] v1.63 [7/19/2016 3:11:05 PM]
PC HWID: 35D0A2421F26886FE4EB6DE8CCC8B0AA
Card-Reader: FT SCR2000 0
HWID: 0106646420281292
Type: [BEST] S/N: BCE36464 Version: 0122.02
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication successfull
Service stage 1 confirmed
Securing session…
Session secured ok
Upgrading dongle…
DO NOT disconnect Box/Dongle !
WAIT 3-4 minutes !
Card returned error – 0000 at 58/8558
Error upgrading applets:
Card returned error – 0000 at 58/8558
Disconnected
Box/Dongle type selected: [BEST]
Dongle can’t be found:
No Cards found

==== [7/20/2016 8:31:11 AM] ====
Box/Dongle searching…
HWID: 0108805904941292
Select Box/Dongle Type: instead of Autodetect
Box/Dongle type selected: [BEST]
HWID: 0108805904941292
Box/Dongle type selected: [BEST]
———- Process started: 7/20/2016 8:31:25 AM ———-
DongleManager [Infinity-Box] v1.63 [7/20/2016 8:31:25 AM]
PC HWID: 35D0A2421F26886FE4EB6DE8CCC8B0AA
Card-Reader: FT SCR2000 0
HWID: 0108805904941292
Type: [BEST] S/N: ——– Version:
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to dongle@infinity-box.com
Box/Dongle type selected: [BEST]
———- Process started: 7/20/2016 8:31:56 AM ———-
DongleManager [Infinity-Box] v1.63 [7/20/2016 8:31:56 AM]
PC HWID: 35D0A2421F26886FE4EB6DE8CCC8B0AA
Card-Reader: FT SCR2000 0
HWID: 0108805904941292
Type: [BEST] S/N: ——– Version:
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to dongle@infinity-box.com