E3309i user code remove not working


WHEN I READ USER CODE IT SAY CODE NOT SET WHILE STILL ASK FOR PASSWORD,PLEASE HELP HOW TO REMOVE

Operation: Read User Lock
Selected model: GT-E3309I
Selected port:
Software version: 24.3

Waiting phone… detected COM22
Sending FDL… OK
Reconnecting phone… OK
Sending FDL2… OK
Reading data from phone … OK
Phone lock: not set (OFF)

Done with Samsung Tool PRO v.24.3