Error write cert port com

Chimera Versión de la Mobile Phone Utility: 9.92.1433 @ 2016-04-21

Printing phone history

Read / Write certificate
22/04/2016
02:23:14

Read / Write certificate
22/04/2016
02:12:41

Read / Write certificate
22/04/2016
02:03:32

Read / Write certificate
22/04/2016
02:02:10

Read / Write certificate
22/04/2016
02:00:31

[Read/Write certificate started]
Unable to detect imei number.

Gathering phone info…
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-J500M
Sales Code: ZTO
Country Code: Brazil
Timezone: Pacific/Majuro
Android Version: 5.1.1 [LMY48B]
Build Date: Thu Oct 8 05:59:48 KST 2015
PDA Version: J500MUBU1AOJ1 [october 2015, rev1]
Phone Version: J500MUBU1AOJ1 [october 2015, rev1]
CSC Version: J500MZTO1AOJ3 [october 2015, rev3]
Board Platform: MSM8916
Modem Platform: MSM8916
Serial Number: RQ8H105RZAK
Battery Status: 4.00V (64%)
Network Type: GSM
SIM Status: ABSENT,ABSENT
Multisim Config: DSDS
Knox Version: v30
Warranty Bit: 1

Reseting MSL…
Prueba a SAMSUNG Mobile USB Serial Port (COM23)
MSL reseted.

Writing cert…
1. Desconecta el cable micro USB
2. Introduce en la pantalla de marcado *#0808# o *#9090#
3. Selecciona DM+MODEM+ADB
4. Haz click sobre el botón OK
5. Conecta el cable micro UART
6. Haz click en el botón OK

Testing availability. Be patient! Do NOT disconnect the phone!
Appropriate serial port is not available.
1. Desconecta el cable micro USB
2. Introduce en la pantalla de marcado *#0808# o *#9090#
3. Selecciona DM+MODEM+ADB
4. Haz click sobre el botón OK
5. Conecta el cable micro UART
6. Haz click en el botón OK

Testing availability. Be patient! Do NOT disconnect the phone!
Appropriate serial port is not available.
1. Desconecta el cable micro USB
2. Introduce en la pantalla de marcado *#0808# o *#9090#
3. Selecciona DM+MODEM+ADB
4. Haz click sobre el botón OK
5. Conecta el cable micro UART
6. Haz click en el botón OK

Testing availability. Be patient! Do NOT disconnect the phone!
Prueba a USB Serial Port (COM25)
Fallo en el inicio del puerto serie.
Incapaz de escribir certificado.
Finished at local time: [04.21.16 23:42:49]
WorkID: 10452814