FAILED – Samsung Galaxy A5 SM-A500W

Any idea on how to solve this? Looks like still not supported..

Quote:

Chimera Mobile Phone Utility version: 8.68.1313 @ 2016-01-06

Printing phone history

Info
2016-01-06
12:43:49

[Unlock phone started]

Gathering phone info…
Collecting information. Be patient! Do NOT disconnect the phone!
Model: SM-A500W
Sales Code: TLS
Country Code: Canada
Android Version: 5.0.2 [LRX22G]
Build Date: Tue Oct 13 23:35:52 KST 2015
PDA Version: A500WVLU1AOJ3 [october 2015, rev3]
Phone Version: A500WVLU1AOJ3 [october 2015, rev3]
CSC Version: A500WOYA1AOJ3 [october 2015, rev3]
Product Code: SM-A500WZKATLS
HIDSw Version: A500WVLU1AOJ3/A500WOYA1AOJ3/A500WVLU1AOJ3/A500WVLU1AOJ3
Board Platform: MSM8916
Modem Platform: MSM8916
Serial Number: R58GA2JJ3CW
Imei: 3515750703#####
Unique Number: CQ30058F7D2F5A2
Connections: AT,MTP
Battery Status: 3.99V (57%)
SIM Status: ABSENT
Knox Version: v30
Warranty Bit: 0

Checking root state…
Not rooted.
There is no backup, because there is no root access.

Unlocking…
Trying on SAMSUNG Mobile USB Serial Port (COM410)
Protocol error.
Unable to unlock.
Finished at local time: [01.06.16 07:44:11]
WorkID: 8648655