(FG) USB device not recognized ( DONGLE Drivers )

Furious-Gold Box —> USB not recognized when plugged into USB Port.

Note that the computer is asking for dongle drivers, its simply saying that the USB device is not recognized. Is there a way to fix this w/o the hassle of going through the resellers?

BOX drivers are 100% installed!
After manually selection for the DONGLE ( unknow device ) still persists