Getting activation ERROR when registering new activations on ZX3!!

i purchased a zx3 with samsung activations included. i call my supplier because it would show that i had any activations to activate. they fixed that. BUT>>>> now when i go through the process to activate it gives me an error
((( "samsung activation" not activated (6310)! ))) i contacted the people i bought box from and they said it was something the developer had to fix and said to post on this forum to get it fixed