Gpg emmc box 840 error

same error "please connect box and run it again"

this my serial i have same problem :SN:00000100226
can u help me fix the problem ?thanks

some times stuck at GET LICENE

3.11.2016 14:16:28 >>Connecting…
3.11.2016 14:16:30 >>SN:00000100226
3.11.2016 14:16:31 >>Get License data…
3.11.2016 14:16:31 >>Connect server…
3.11.2016 14:16:33 >>BOX_100226: Invalid device information. error: 840
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HELP PLEASE……

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