H811 firmware not available

Welcome to Octoplus/Octopus Box LG Software version 2.3.9
Connecting to server support.octoplusbox.com:82…OK
Authorizing…OK
Connecting to server support.octoplusbox.com:82…OK
Authorizing…OK
——————————————————————————–
Platform: LG Qualcomm
Selected port: COM80
Selected model: H811
Reading info…
Model ID: LG-H811
IMEI: 359105-06-027901-9
Android version: 6.0
Battery level: 10%
Mode: Emergency
Initializing flash…OK
SW version: LGH811AT-01-V20o-310-260-JUN-13-2016-ARB03+0
LAF Version: 1.1
Product ID: BS04S150517003826
IMEI:
Target operator: TMO
Hardware: rev_10
Performed by 2.3.9 software version.

NOT AVAIL ON SUPPORT