help g357fz fail to reset


phone display

this has been disabled by EE

he iss the log

Scanning devices … 1 found
dev[1]
Manufactory:
Model:
Hardware:
Mode: Need Read Info
Device Info (MTP)
Model: SM-G357FZ
IMEI: 357255069104973
PDA Version: G357FZXXU1ANHD
Phone Version: G357FZXXU1ANHD
CSC : G357FZATO1ANH3
CSC Version: G357FZXXU1ANHD
Time used : 27.6 s

Reboot device to DOWNLOAD mode …
Wait device ready …
Unlocking device … not support this operation

thanks