htc Desire 310 (OPA2210) MT6582 supported Or not

the phone is infected by virus

i cannot read Info or flash OR Nv from prealoader mode

i try windows 7 And XP

in windows 7 > the program auto close
in windows XP > massage send Or Don’t send report

every time i try to boot the phone from Prealoder mode > it is open normally

and try another version 2.26 – 2.27

i know this model is supported

please any solution