I have a problem with best dongle help please

I have a problem with best dongle help please /// .

my best dongle ( best infinity dongle ) dosen’t recognise the phone in case of dead mode and in case of trying to take a RPL file or Rd key or other things like that . inother words i connot enter the device to the box ifit was locked by a code. :confused:

Quote:

Backup Certificates now…
Backup CRT308 data…
CRT308 Backup Created
SLx Simlock Data read … Ok
SL3 Simlock Sign read … Ok
WMDRM read … Ok
Check communication with phone….
Reboot….
-> Phone not found.. émoticône frown
Looks like ASIC not supported, or HW failure
Supported : RapuYama, RAP3Gv4, BroadComm, RAPIDO
If RAPIDO – use dead mode for read rpl/force local