Inferno Lock Code 1002 need help

dear volcano team i need some help again because my volcano inferno is not running again showing volcano has been lock and error 1002 after reformat my pc due to virus infected, i read
here
on how to solve and i send email together my clear screen shots and also log file but 2day ago from now no responce from infernokeyhelp@gmail.com
i need volcano inferno every day in my work