Infinity Box Update error (Type: inf S/N: ——– Version:)

where can be the problem, cant detect smart card reader after error updating my card firmware version

Box/Dongle type selected: inf
———- Process started: 2/17/2016 10:15:16 AM ———-
DongleManager [Infinity-Box] v1.61 [2/17/2016 10:15:16 AM]
PC HWID: 854C092FD1E435C0E89EF3F2C71BC276
Card-Reader: Gemalto e-gate Smart Card 0
HWID: 00015B9900001942
Type: inf S/N: ——– Version:
Connecting to server
Server connection successfully established
Checking DongleManager version…
Your DongleManager is up-to-date
Checking Dongle Identification…
Authenticating on server…
Authentication stage error:
Server reported error:[0010] Dongle authentication failed. Contact to