infinity team need help my problem not slove

Hi,

My dongle work with version 2.10 but not working on2.21 I have already mail to rd@infinity-box.com but 3mail got but smae issue after that they are not responding plz help.[img=http://s32.postimg.org/sfx2s013l/image.jpg]

[img=http://s32.postimg.org/edpe1mgsx/not_detect.jpg]