infinity team plz help


i have infinity box when i want to upgrade my box its upgrades but it give the serial no it gives user name but dont show passward
and shows the follwing error log of the update manager is this ………

DongleManager [Infinity-Box] v1.61 [2/16/2016 2:29:40 PM]
PC HWID: 5704222DE84868579FEAECC51CBDAE35
Box/Dongle searching…
Box/Dongle found: inf
Card-Reader: Axalto e-gate 0
HWID: 0002A7ABFF021982
Box/Dongle Serial No (S/N): 331FA7AB
Firmware version: 0118.02
"UK edition" status: Off
Last launched Application: 001A v.0410
Active modules:
– 00: inf v.0118
Online Service Account: Infinity-Box – Online Service
– Username: 00331FA7AB
– Password:
Box/Dongle Identification is damaged, contact to support

Username: 00331FA7AB
– Password:
Box/Dongle Identification is damaged, contact to support