infinty box need help

1. Power Off Phone , Remove battery , Insert back
2. Insert USB cable. In some cases require hold BootKey ( ‘*’ )

Wait for phone…
Phone found! [ 4 ]
Sync Ok, read regs…
Initial Register Read Failed (HW/Connection Error)
Boot Error!

Operation Failed
Elapsed: 00:00:07
Reconnect Power/Cable!

with other box info ok farmat ok but with infinty box this eeer