Initial Setup

I recently recieved my UMT box and cannot get it setup. All drivers are installed and nothing else is plugged in except keyboard/mouse. This is a new system i build a month ago running windows 10 x64.

I cannot get the support access exe to open. It states that my smart card is missing even though it came preinstalled to the internal card reader. i have tried moving it to the external reader with no success. The program has opened twice but the readers don’t appear to be functioning. I am assuming that the switch controls which reader is active and have tried every combination of reader and switch position.

Is there any direction that can be offered or does my box have a hardware defect?

Any help would be greatly appreciated