issues with inferno

18:36:19 Operation:
1. Power off the phone.
2. Please insert USB cable within 20 seconds.
18:36:19
18:36:26 Connecting…
18:36:26 CPU TYPE:MT6572
18:36:26 Hardware version:CA01
18:36:26 Software version:0000
18:36:26 SecCfgVal :0x00000000
18:36:26 BromVersion :0xFF
18:36:26 BLVersion :0x01
18:36:29 Boot downloading…
18:38:12
18:38:12 Operation:
1. Power off the phone.
2. Please insert USB cable within 20 seconds.
18:38:12
18:38:16 Connecting…
18:38:16 CPU TYPE:MT6572
18:38:16 Hardware version:CA01
18:38:16 Software version:0000
18:38:16 SecCfgVal :0x00000000
18:38:16 BromVersion :0xFF
18:38:16 BLVersion :0x01
18:38:18 Boot downloading…
18:38:56 Backup factory file failed! ErrorCode:1

any solution ?