LS996 stuck on operation.

hey team, i am having issues repairing imei on LS996. problem happens when i type ##3424# to get MSL/SERVICE Code, i type that and i put diag enable and nothing happens it just stay there.

Welcome to Octoplus/Octopus Box LG Software version 2.1.6
Connecting to server support.octoplusbox.com:82…OK
Authorizing…OK
——————————————————————————–
Checking data…OK
Platform: LG Qualcomm
Selected port: COM1
Selected model: LS996
Reading info…
Initializing ADB…OK
Waiting for phone…OK
Model ID: LGLS996
Firmware version: LGLS996AT-00-ZV4-SPR-US-JAN-31-2015+14
Kernel version: 3.10.49-perf-g1db4bce (lgmobile@LGEARND15B5) (gcc
version 4.9.x-google 20140827 (prerelease) (GCC) ) #1 SMP PREEMPT Sat
Jan 31 18:14:21 KST 201
Android version: 5.0.1
Hardware: Qualcomm Technologies, Inc MSM8994 AArch64 Processor rev
1 (aarch64)
Please, type ##3424# to get SPC / MSL / Service Code…OK
Go to "Diag" menu and select "Enable" option.
——————————————————————————–
Platform: LG Qualcomm
Selected port: COM1
Selected model: LS996
Reading info…
Initializing ADB…OK
Waiting for phone…OK
Model ID: LGLS996
Firmware version: LGLS996AT-00-ZV4-SPR-US-JAN-31-2015+14
Kernel version: 3.10.49-perf-g1db4bce (lgmobile@LGEARND15B5) (gcc
version 4.9.x-google 20140827 (prerelease) (GCC) ) #1 SMP PREEMPT Sat
Jan 31 18:14:21 KST 201
Android version: 5.0.1
Hardware: Qualcomm Technologies, Inc MSM8994 AArch64 Processor rev
2 (aarch64)
Please, type ##3424# to get SPC / MSL / Service Code…OK
Input 885042, go to "Diag" menu and select "Enable" option.
——————————————————————————–
Checking data…OK
Platform: LG Qualcomm
Selected port: COM1
Selected model: LS996
Reading info…
Initializing ADB…OK
Waiting for phone…OK
Model ID: LGLS996
Firmware version: LGLS996AT-00-ZV4-SPR-US-JAN-31-2015+14
Kernel version: 3.10.49-perf-g1db4bce (lgmobile@LGEARND15B5) (gcc
version 4.9.x-google 20140827 (prerelease) (GCC) ) #1 SMP PREEMPT Sat
Jan 31 18:14:21 KST 201
Android version: 5.0.1
Hardware: Qualcomm Technologies, Inc MSM8994 AArch64 Processor rev
2 (aarch64)
Please, type ##3424# to get SPC / MSL / Service Code…OK
Input 885042, go to "Diag" menu and select "Enable" option.