LUMIA 520T unlock need help

hi,

when press direct unlock always hang on authentactions
already have credits

edited settings for pass and user given by reseller

need help maybe im missing something

Box/Dongle: i-hack
Loading Settings [IOS] from Server…
Updating Config [c:\InfinityBox\BEST\best.ini]…
Records: 4
Loading Settings [SX4] from Server…
Updating Config [c:\InfinityBox\BEST\best.ini]…
Records: 4
Loading Settings [WP8] from Server…
Updating Config [c:\InfinityBox\BEST\best.ini]…
Records: 5
Loading Settings [Support] from Server…
Updating Config [c:\InfinityBox\BEST\best.ini]…
Records: 4
Finished

Connect phone on selected interface…

Phone found!
WP10/WP8x Lumia Phone detected
Read info… Ok

Check SimLock info

Conf key : 8000000000000000
Provider key : 3102000000000000
Country : United States of America
Operator : T-Mobile
Counters : Key 0 [3] , Fbus 0 [10]
Blocks : 18

LOCK STATUS :
=============================
BLK : 1
Lock1:Close
BLK : 2
Lock1:Close
BLK : 3
Lock1:Close
BLK : 4
Lock1:Close
BLK : 5
Lock1:Close
BLK : 6
Lock1:Close
BLK : 7
Lock1:Close
BLK : 8
Lock1:Close
BLK : 9
Lock1:Close
BLK : 10
Lock1:Close
BLK : 11
Lock1:Close
BLK : 12
Lock1:Close
BLK : 13
Lock1:Close
BLK : 14
Lock1:Close
BLK : 15
Lock1:Close
BLK : 16
Lock1:Close
BLK : 17
Lock1:Close
BLK : 18
Lock1:Close
=============================
LOCKS : Closed
=============================

Done!

HANG on this area