Moto E 1021 no signal


After a fail process from Sigma (Missing response for phone), imei is empty.. and the secound unlock process, (in the same port) unlock ok, Imei is Ok, but no EMERGENCY CALL.-

——— 2016-05-09 19:55:50 ———
SigmaKey 2.17.01b1 Qcom: Direct unlock
Motorola QC Diag Port (COM274), Provider: Motorola, Driver ver.:, Date: 28/02/2013, USB\VID_22B8&PID_2E29&REV_0228&MI_00
Firmware: M8610B-AAAANAZM-1.0.8017
Date: Jun 17 2014 10:33:53, Mar 17 2014 01:00:00, BAAAANAZ
IMEI: 35xx256956xxx
Bluetooth address: 000000000000
Unlocking phone………Done
Restarting phone….Done

Reflashing many Firmwate cant solve this issue.-
Maybe is usefull a qcn? . y read this qcn, maybe you can help me, o, give me a qcn for test.- Baseband is Ok
Is rare, i have a Pack 2 but no access to Bootloader for download a firmware xt1021 (just for try)

Another idea? and, Why i cant access to support with Pack 1&2 activated?

Thanks in advance