moto g unlock error

Sigma dongle 2.17, Initializing…OK
Pack 1: Activated
Pack 2: Activated
——— 2016-04-19 21:41:22 ———
SigmaKey 2.17.00 Qcom: Direct unlock
Motorola QC Diag Port (COM25), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\Vid_22b8&Pid_2e29&Rev_0228&MI_00
Firmware: M8626A-AAAANAZM-1.0.20022
Date: Dec 4 2013 14:22:56, Nov 22 2013 12:00:00, AAAAANAZ
IMEI: 355007051379450
Bluetooth address: 000000000000
Unlocking phone…….Missing response from phone