motorola X (2ND GENRATION) unlock problem

hi sigmkey team, i unlocked the motorola X 2nd genration in ver 2.17.00. its giving me error. pls sort out this problem.

br sunnny

SigmaKey v.2.17.00
487428636 Sigma dongle 2.17, Initializing…OK
Pack 1: Activated
Pack 2: Activated
——— 2016-04-20 20:11:08 ———
SigmaKey 2.17.00 Qcom: Direct unlock
Motorola QC Diag Port (COM410), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\Vid_22b8&Pid_2e28&Rev_0232&MI_00
Firmware: MPSS.DI.4.0.1.c1-00110-M8974AAAAANAZM-1
Date: Apr 7 2015 09:32:59, Mar 18 2015 21:00:00, AAAAANAZ
IMEI: 990005090946760
Bluetooth address: 000000000000
Unlocking phone…….,Data retention error

——— 2016-04-20 20:11:49 ———
SigmaKey 2.17.00 Qcom: Get unlock codes
Motorola QC Diag Port (COM410), Provider: Motorola, Driver ver.: 5.1.0.0, Date: 3/1/2013, USB\Vid_22b8&Pid_2e28&Rev_0232&MI_00
Firmware: MPSS.DI.4.0.1.c1-00110-M8974AAAAANAZM-1
Date: Apr 7 2015 09:32:59, Mar 18 2015 21:00:00, AAAAANAZ
IMEI: 990005090946760
Bluetooth address: 000000000000
Unsupported phone model