N5100 reset screen lock is not working

Here is soft log :


Welcome to Octoplus/Octopus Box Samsung software version 2.3.3
To connect SCL24 phone you have to perform the following steps:
1. Disconnect USB cable from phone.
2. Go to Menu->Settings->More->About Device.
3.Tap on "Build number" 7 times to enable developer options.
4. Go to Menu->Settings->More->Developer options.
5. Turn on "USB Debugging" option.
6. Go to dial window.
7. Enter "*#0808#" number.
8. Select "DM+Modem+ADB".
9. Press Home button.
10. Restart phone.
11. Press "Read Info" in software.
Platform: Samsung Android
Selected port: COM1
Selected model: GT-N5100
Searching for a phone. Please wait...
Found modem port on COM16
Detected phone model: GT-N5100
HW Version: GT-N5100ZWAPHE
Phone IMEI: 356564-05-579125-0
Preparing phone..
Initializing M-OBEX protocol...
Failed of initializing M-OBEX transport protocol!
Reset Screen Lock failed.
Performed by 2.3.3 software version